Shipping policy

Shipping Policy

Last updated: 12/20/2025

At Souqifya, we aim to deliver your orders quickly, safely, and reliably. Please review our shipping policy below to understand how deliveries are handled.

1. Shipping Locations

We currently ship across the United Arab Emirates. Select items may also be available for international shipping, subject to availability and destination.

2. Order Processing Time

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timeframes (UAE)

Estimated delivery times within the UAE:

  • Standard Delivery: 2–4 business days

  • Express Delivery (if available): 1–2 business days

Delivery timelines may vary based on location, weather conditions, or courier operations.

4. Shipping Charges

  • Shipping fees are calculated at checkout based on your location and order size.

  • Any applicable promotions or free shipping offers will be clearly mentioned at checkout.

5. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and products. Additional COD charges, if any, will be shown at checkout.

6. Delivery Attempts

Our courier partners will attempt delivery to the address provided. If delivery is unsuccessful due to incorrect address details or unavailability, re-delivery charges may apply.

7. Order Tracking

Once your order is shipped, tracking details will be shared via WhatsApp, email, or SMS, allowing you to monitor your delivery status.

8. Delays & Exceptions

While we strive to meet estimated delivery times, Souqifya is not responsible for delays caused by:

  • Courier service disruptions

  • Weather conditions

  • Public holidays

  • Incorrect customer information

9. Damaged or Missing Items

If you receive a damaged item or notice missing products, please contact us within 24 hours of delivery with supporting images so we can assist you promptly.

10. Address Accuracy

Customers are responsible for providing accurate delivery details. Souqifya is not liable for orders delivered to incorrectly provided addresses.

11. Contact Us

For any shipping-related inquiries, please reach out through our official customer support channels available on our website.